Privacy Policy

This Privacy Policy describes how Anthony's Coal Fired Pizza ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at anthonyspizzas.click, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or interacting with any of our digital or in-person services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms described herein, please discontinue your use of our website and services immediately.

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website and services following such changes constitutes your acceptance of the revised policy.

1. About Us

Anthony's Coal Fired Pizza is a food service business operating in the United States, specializing in coal-fired pizza and a variety of Italian-American dishes. We operate through our website anthonyspizzas.click, which allows customers to browse our menu, place orders, make reservations, and interact with our brand online.

2. Information We Collect

We collect various types of information in connection with your use of our website, services, and interactions with our business. This information falls into several categories:

2.1 Personal Identification Information

When you interact with our website or services, we may collect the following personal identification information:

• Full name — when you create an account, place an order, or make a reservation.
• Email address — for account registration, order confirmations, marketing communications, and customer support.
• Phone number — for order confirmations, delivery updates, and customer service inquiries.
• Mailing or delivery address — when you place a delivery order or request services that require a physical address.
• Date of birth or age verification data — where legally required or when applicable for promotional purposes.
• Payment information — including credit or debit card numbers, billing addresses, and other financial data necessary to process transactions. Note: we do not store full payment card details directly; these are handled by our PCI-DSS compliant third-party payment processors.

2.2 Account Information

If you create an account on our website, we collect and store your username, password (in encrypted form), account preferences, order history, saved addresses, and any loyalty program data associated with your profile.

2.3 Order and Transaction Data

We collect detailed records of your purchases, orders, and transactions, including the items ordered, quantities, prices, special instructions, delivery or pickup preferences, timestamps of orders, and payment methods used.

2.4 Usage Data and Technical Information

When you visit our website, we automatically collect certain technical information about your device and browsing behavior, including:

• IP address and approximate geographic location derived from IP data.
• Browser type and version.
• Operating system and device type (mobile, desktop, tablet).
• Pages viewed, links clicked, and navigation paths through the site.
• Referring website or URL that directed you to our site.
• Time and date of your visit, session duration, and bounce rate data.
• Error logs and crash reports.

2.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our website. This data helps us improve your user experience, analyze site traffic, and deliver relevant advertising. Please refer to Section 9 of this Privacy Policy and our separate Cookie Policy for full details on the types of cookies we use and how to manage your preferences.

2.6 Communications Data

If you contact us via email, phone, live chat, social media, or any other communication channel, we may retain records of those communications, including the content of messages, timestamps, and your contact information. This includes feedback, reviews, complaints, and any other correspondence.

2.7 Marketing and Preference Data

We collect information about your marketing preferences, including whether you have opted in or out of email newsletters, promotional SMS messages, push notifications, and other marketing communications. We also track engagement with our marketing emails (open rates, click-through rates) using industry-standard tools.

2.8 User-Generated Content

If you submit reviews, ratings, photos, comments, or any other content on our website or social media platforms, we may collect and use that content in accordance with this Privacy Policy and any applicable terms of service.

2.9 Information from Third Parties

We may receive information about you from third-party sources, including social media platforms (if you connect your account or interact with our social media pages), third-party delivery platforms, marketing partners, analytics providers, and publicly available data sources. We combine this data with information we already hold to improve our services and marketing activities.

3. How We Use Your Information

We use the personal information we collect for a variety of lawful purposes. Below is a detailed breakdown of how we use your data:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders and reservations.
• Communicating order status, confirmations, and delivery updates.
• Managing your account and providing customer support.
• Handling payments, refunds, and billing-related inquiries.
• Enabling loyalty program benefits and reward tracking.

3.2 Improving Our Products and Services

• Analyzing website traffic, usage patterns, and customer behavior to improve our website design, functionality, and menu offerings.
• Conducting internal research, analytics, and reporting on business performance.
• Gathering customer feedback and reviews to improve service quality.
• Identifying and resolving technical issues, bugs, and security vulnerabilities.

3.3 Marketing and Communications

• Sending promotional emails, newsletters, special offers, and discount codes — only where you have opted in or where permitted by applicable law.
• Delivering personalized content and recommendations based on your order history and preferences.
• Running targeted advertising campaigns on third-party platforms (e.g., Google Ads, Meta/Facebook Ads) using hashed email addresses or cookie-based audiences.
• Conducting surveys and promotional contests (with your consent).

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Responding to legal requests, court orders, subpoenas, or government investigations.
• Preventing fraud, unauthorized access, and other illegal or harmful activities.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of our customers, employees, and the public.

3.5 Business Operations

• Maintaining accurate business records and financial accounts.
• Supporting internal audits, compliance reviews, and business planning.
• Facilitating business transactions such as mergers, acquisitions, or asset sales.

4. Legal Basis for Processing

As a business operating in the United States, we rely on several legal bases for processing your personal information, depending on the nature of the processing activity:

• Contractual Necessity: Processing is necessary to fulfill a contract with you (e.g., processing your food order or managing your account).
• Legitimate Interests: Processing is in our legitimate business interests, provided those interests do not override your rights (e.g., fraud prevention, analytics, and improving our services).
• Legal Obligation: Processing is required to comply with applicable laws and regulations (e.g., tax reporting, responding to lawful government requests).
• Consent: Where we rely on consent (e.g., for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

For California residents, please also refer to Section 12 for rights and disclosures under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

5. Sharing Your Information with Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:

5.1 Service Providers and Vendors

We work with third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your data and may only use it for the specific purposes for which it was shared. Examples include:

• Payment processors (e.g., Stripe, Square, PayPal) — to securely process payments.
• Delivery and logistics partners — to fulfill food delivery orders.
• Email marketing platforms (e.g., Mailchimp, Klaviyo) — to send promotional and transactional emails.
• Website hosting and cloud services — to maintain and operate our website infrastructure.
• Analytics providers (e.g., Google Analytics) — to analyze website traffic and usage patterns.
• Customer support tools (e.g., Zendesk, Intercom) — to manage customer service inquiries.
• Advertising platforms (e.g., Google Ads, Meta Business Suite) — to deliver targeted advertising campaigns.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law, or in the good-faith belief that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce our Terms of Service or other policies.
• Protect the rights, property, or safety of our company, our customers, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.

5.3 Business Transfers

In the event that Anthony's Coal Fired Pizza undergoes a merger, acquisition, asset sale, restructuring, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

5.4 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, such as when you participate in joint promotions or referral programs with our partner businesses.

6. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website.
• Encryption of sensitive data stored in our databases, including passwords (which are hashed and salted) and payment tokens.
• Regular security vulnerability scanning and penetration testing.
• Firewalls, intrusion detection systems, and access controls to protect our servers.
• Use of PCI-DSS compliant payment processing solutions to handle financial data.

6.2 Administrative Safeguards

• Limiting access to personal data to employees and contractors who have a legitimate need to know.
• Regular employee training on data privacy and security best practices.
• Maintaining data processing agreements with all third-party service providers who handle personal data on our behalf.
• Incident response procedures for detecting, reporting, and managing data breaches.

6.3 Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals and the relevant authorities as required by applicable law, including applicable U.S. state data breach notification statutes. Notifications will be provided in a timely manner and will include information about the nature of the breach, the types of data affected, and the steps we are taking to address the situation.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

After the applicable retention period has expired, we will securely delete or anonymize your personal data so that it can no longer be used to identify you.

8. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights and providing a straightforward process for exercising them.

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you, including the categories of data collected, the purposes for which it is used, and the third parties with whom it has been shared.

8.2 Right to Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you. You can also update much of your personal information directly through your account settings on our website.

8.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain the data to comply with a legal obligation or to fulfill a transaction you have requested).

8.4 Right to Data Portability

You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider, where technically feasible.

8.5 Right to Opt Out of Marketing

You may opt out of receiving marketing communications from us at any time by using the "unsubscribe" link in any marketing email, by texting "STOP" in response to any SMS message, or by contacting us directly at [email protected].

8.6 Right to Object to Processing

Where we process your data based on legitimate interests, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests or rights.

8.7 How to Submit a Privacy Request

To exercise any of the rights described above, please submit a written request to us using the contact information provided in Section 14 of this Privacy Policy. We will respond to your request within 45 days of receipt, or within any shorter timeframe required by applicable law. We may ask you to verify your identity before processing your request to protect the security of your data.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze site performance, and support our marketing activities. Below is a summary of the types of cookies we use:

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core features such as shopping cart functionality, account login, and security. These cookies cannot be disabled without affecting site functionality.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, including which pages are visited most often and whether users receive error messages. This data is used to improve website performance and user experience. (e.g., Google Analytics)
• Functional Cookies: These cookies allow the website to remember your preferences (such as your language settings or stored addresses) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to your interests. They may also be used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. (e.g., Meta Pixel, Google Ads conversion tracking)

9.2 Managing Cookie Preferences

You can manage your cookie preferences through our cookie consent banner displayed when you first visit our website, through your browser settings, or through opt-out tools provided by third-party advertising networks (e.g., the Network Advertising Initiative opt-out page or the Digital Advertising Alliance's opt-out tool).

Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features.

For full details on the cookies we use, their specific purposes, and retention periods, please refer to our Cookie Policy.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information from our records.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

In compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq., we do not knowingly collect personal information from children under the age of 13. If we learn that we have collected such information, we will promptly delete it and notify the parent or guardian where required by law.

11. International Data Transfers

Anthony's Coal Fired Pizza is based in the United States, and the personal data we collect is primarily processed and stored within the United States. However, some of our third-party service providers may process data in other countries, including countries within the European Union, the United Kingdom, Canada, or other jurisdictions.

When we transfer personal data internationally, we take appropriate safeguards to ensure that your data receives an adequate level of protection, including:

• Entering into data processing agreements with third-party service providers that incorporate standard contractual clauses or other appropriate data transfer mechanisms.
• Using service providers that have received certifications under applicable international data transfer frameworks.
• Ensuring that any international transfers comply with applicable U.S. laws, including those governing cross-border data flows.

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and any other jurisdictions in which our service providers operate.

12. California Privacy Rights (CCPA/CPRA)

If you are a resident of the State of California, you have specific rights under the California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA), which became fully effective on January 1, 2023. This section describes your California-specific privacy rights and how to exercise them.

12.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, phone number)
• Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) (e.g., name, address, telephone number, payment card information)
• Commercial information (purchase history, order details)
• Internet or electronic network activity information (browsing history, search history, interaction with our website)
• Geolocation data (approximate location based on IP address or delivery address)
• Inferences drawn from other personal information to create a profile about your preferences

12.2 Your California Rights

As a California resident, you have the following rights:

• Right to Know: The right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected it, our business purpose for collecting or sharing it, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: The right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing: The right to opt out of the sale or sharing of your personal information. Note: We do not sell personal information in the traditional sense; however, certain uses of advertising cookies or tracking technologies may constitute "sharing" under CPRA. You may opt out through our cookie preferences or by visiting our Do Not Sell or Share My Personal Information page.
• Right to Limit Use of Sensitive Personal Information: The right to limit the use and disclosure of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights. We will not deny you goods or services, charge you different prices, or provide you a different quality of service solely because you exercised your privacy rights.

12.3 Submitting a California Privacy Request

California residents may submit a request to exercise their rights by contacting us at [email protected]. You may also designate an authorized agent to submit a request on your behalf, provided that you provide the agent with written permission and we can verify your identity and the agent's authority.

We will respond to verifiable consumer requests within 45 calendar days (extendable by an additional 45 days with prior notice).

13. Additional U.S. State Privacy Rights

Residents of certain other U.S. states may also have privacy rights under applicable state laws. These include, but are not limited to:

• Virginia — Consumer Data Protection Act (CDPA)
• Colorado — Colorado Privacy Act (CPA)
• Connecticut — Connecticut Data Privacy Act (CTDPA)
• Utah — Utah Consumer Privacy Act (UCPA)
• Texas — Texas Data Privacy and Security Act (TDPSA)
• Florida — Florida Digital Bill of Rights (FDBR)

If you are a resident of any of these states, you may have rights similar to those described in Section 12, including the rights to access, correct, delete, and opt out of certain processing of your personal information. To exercise these rights, please contact us using the information in Section 14 below. We will handle your request in accordance with the laws applicable to your state of residence.

We also operate in compliance with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in commerce, including with respect to consumer data privacy.

14. Contact Us — Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us using the following information:

We are committed to working with you to resolve any privacy concerns or inquiries promptly and transparently. When contacting us about a privacy matter, please include as much detail as possible about the nature of your inquiry to allow us to respond effectively.

15. Filing Complaints with Regulatory Authorities

If you believe that we have not handled your personal information in accordance with applicable privacy laws, and you have not been satisfied with our response to your inquiry, you have the right to lodge a complaint with the relevant regulatory authority.

15.1 Federal Trade Commission (FTC)

In the United States, consumer privacy complaints may be filed with the Federal Trade Commission (FTC), which enforces laws relating to unfair or deceptive business practices, including violations of consumer privacy:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

15.2 California Attorney General (California Residents)

California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General: oag.ca.gov/privacy/ccpa

15.3 State Attorneys General

Residents of other U.S. states with applicable privacy laws may also file complaints with their respective state attorneys general. We encourage you to visit your state government's official website for information on how to file a consumer privacy complaint.

16. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Anthony's Coal Fired Pizza. This Privacy Policy applies solely to our website and services. We are not responsible for the privacy practices of any third-party sites, and we encourage you to review the privacy policies of any third-party websites you visit.

17. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page.
• Post the revised Privacy Policy on our website at anthonyspizzas.click.
• Where required by law or where we deem it appropriate, notify you by email or through a prominent notice on our website.

Your continued use of our website and services following the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the updated policy, please discontinue use of our website and services.